We respect your right to delete your account at any time. Please read the following instructions carefully before proceeding with account deletion.
How your account is identified
Users can log in to Speak Anything only using their Gmail account. No other login methods (phone number, email/password, social login) are supported.
The same Gmail account you used to register and log in will be used to identify and process your account deletion request. Make sure you are logged in with the correct Gmail account before initiating the deletion process.
Only the account owner (the person with access to the registered Gmail account) can request account deletion. This ensures that no unauthorized person can delete your account without your consent.
Since login is Gmail-based, your identity is automatically verified through Google's authentication system. No additional identity verification is required for account deletion.
Step-by-step guide
Follow these simple steps to permanently delete your Speak Anything account. Please ensure you have read all the warnings and important information before proceeding.
Launch the Speak Anything application on your Android device. Make sure you have the latest version installed from the Google Play Store.
Log in using your registered Gmail account. This is the same Gmail you used when creating your Speak Anything account. Ensure you are logged into the correct account.
From the app dashboard (home screen), tap the hamburger menu icon (☰) located at the top-left corner to open the Side Menu / Navigation Drawer.
In the side menu, locate and tap on the "Customer Support" option. This will take you to the support section where you can manage your account settings.
On the Customer Support page, look for the menu icon (⋮) at the top-right corner. Tap on it and select the "Delete Account" option from the dropdown menu.
A confirmation alert dialog box will appear on your screen. This dialog contains important warnings about the consequences of deleting your account.
Read the warning message carefully. If you still wish to proceed, tap the "Confirm" or "Delete" button to permanently delete your account. This action cannot be undone.
App → Login → Side Menu → Customer Support → ⋮ Menu → Delete Account → Confirm
Read this before you proceed
When you click "Delete Account", a confirmation dialog will appear informing you about the following irreversible consequences. Please read each point carefully before confirming.
The confirmation dialog will inform you that:
Your Speak Anything account will be permanently and irreversibly deleted. You will no longer be able to access any features, services, or content associated with your account.
All services history associated with your account — including past consultations, therapy sessions, chat conversations, and call records — will be permanently deleted from our systems.
All payment records, transaction history, wallet balance information, and service purchase history will be permanently removed from the application. No financial data will be retained.
Once the deletion process is completed, account recovery will NOT be possible. You cannot restore your account, retrieve your data, or undo this action. A new registration will be treated as a completely new account.
You must explicitly confirm your action by tapping the confirmation button to proceed with the deletion. If you are unsure, you can cancel at this stage and your account will remain active.
Complete data removal details
Upon account deletion, the following data categories will be permanently removed from our servers and the application:
Name, Gmail ID, profile picture, and any personal details associated with your account.
All text-based conversations with consultants will be permanently erased.
All voice/video call logs, duration records, and session data will be deleted.
Wallet balance, recharge history, payment transactions, and billing information.
App usage data, session frequencies, consultant ratings, and feedback records.
Notification preferences, language settings, and all customized app configurations.
Records of all consultations, therapy sessions, and support interactions.
All linked device information and login session records will be cleared.
As per our Privacy Policy, conversation data stored for monitoring purposes is automatically deleted after 30 days. Upon account deletion, all remaining data will be processed for immediate removal, with complete erasure occurring within 30 days.
Get help before deleting
Before confirming account deletion, we strongly recommend reaching out to our support team — especially if you have any pending payments, unresolved service issues, or wallet balance concerns.
Use the Customer Support section inside the Speak Anything app to chat with our support team directly. This is the fastest way to get help with any issue before deleting your account.
You can also reach us via email at support@speakanything.com. Our team typically responds within 24-48 business hours.
If you have any payment disputes, pending refunds, wallet balance issues, or service complaints, please contact the support team before confirming deletion. Once your account is deleted, payment records cannot be retrieved.
As per our Defaulter Policy, please ensure your wallet balance is not negative before deleting your account. Users with negative wallet balance will be marked as defaulters and the device may also be restricted from future use.
Common questions about account deletion
No. Once your account is deleted, it is permanently removed and cannot be recovered. All associated data, including chat history, payment records, and service history, will be permanently erased. You would need to create a brand new account if you wish to use the app again.
No. Any remaining wallet balance will be forfeited upon account deletion. We strongly recommend using your balance before deleting your account, or contacting support for assistance with wallet-related concerns.
Yes, you can create a new account using a different Gmail address. However, please note that if your device was marked due to a negative wallet balance (defaulter status), you may not be able to use the same device for a new account.
The account deletion is processed immediately upon confirmation. However, some residual data on our servers may take up to 30 days to be completely purged from all backup systems, as per our data retention policy.
All ongoing conversations will be immediately terminated. Any active session with a consultant will be disconnected. Please make sure you are not in an active session before initiating deletion.
For security reasons, account deletion can only be initiated by the account owner from within the app. The support team cannot delete your account remotely. This is to prevent unauthorized account deletions.
Please recharge your wallet to clear any negative balance before deleting your account. Users with negative balances are marked as defaulters, and the device may be restricted. Contact support if you need help resolving wallet issues.
Our support team is always ready to help you with any concerns. If you're facing issues with the app, we'd love the chance to make things right before you go.